News  |  Nov 09, 2022  |  Anne Keener

Employee Spotlight: Robert Young, Service Desk Lead

  • mployee Spotlight Robert Young

1. How did you come to do what you do?
Computers have always been a hobby of mine and building/repairing just came as second nature. An automobile accident changed my direction to work smarter, not harder, as I was out of work and in bed for 2.5 months due to recovery. I strive to take what I craft as a hobby and apply it to my career path instead.

2. Was this a lifelong goal?
Working in IT was not a lifelong goal but is one of the best choices I’ve made as a career!

3. What motivates you every day?
Life motivates me with unforeseen daily challenges and a sense of accomplishment at the end of the day.

4. What makes you unique and different?
I believe I have a good grasp with people in general and can communicate on any level. I am upbeat and smiling (for the most part) with an easy-going personality who is always ready to assist anyone in need.

5. What are your favorite types of projects to work on?
Group projects are nice to work on, but I also enjoy building our end-user machines to specifications and create an image to streamline laptop configuration for our employees.

6. What are your future career goals?
In terms of future career goals, I like what I do and will continue to broaden my knowledge base and skills with the ever-changing technology.

7. What is the best career lesson you’ve learned so far?
The best career lesson I have learned so far is to trust yourself in what you know and have an open mind to new ideas and processes.

8. Tell us what your day-to-day looks like at Arora.
On most days I’ll be in the office by 6:30 AM to prepare for the day to come. From there, I review open requests, laptop replacement or upgrades, as well as assist with software install, updates, and issues, remote connection issues, password resets, and more.

9. What do you enjoy most about working at Arora?
I enjoy the people here and working with them daily. Many employees here will acknowledge you and say hello even if they don’t need assistance. I feel Arora believes in their employees, which results in producing a high-quality work environment.

10. Outside of work, what do you like to do for fun?
Outside of work, I enjoy hiking, golf, bowling, target shooting, motorcycle rides, fishing, movies, basketball, spending time with family, and more.


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