PHL Restroom Renovations

Philadelphia International Airport (PHL) set out to transform one of the most essential yet often overlooked parts of the passenger journey: its restrooms. Through a multi-phase Restroom Renovation Program, the airport has been modernizing 48 restroom sets across terminals, introducing new amenities, and raising the standard of comfort, accessibility, and design.

Transforming Everyday Spaces

The renovations went far beyond basic upgrades. PHL reconstructed more than 30 existing restrooms and built new facilities, creating modern, tech-enabled spaces with touchless fixtures, occupancy sensors, durable finishes, and improved accessibility. Passengers also benefitted from expanded restrooms with additional fixtures, new adult changing stations, and thoughtful design elements like art displays.

Inclusivity and convenience remained central throughout the program. PHL added a permanent lactation suite, Service Animal Relief Areas (SARAs), a Custodial Operations Center, and gender-neutral restrooms, ensuring every traveler had access to facilities that supported their needs.

A Phased Approach with Trusted Partners

Delivering a program of this scale required a phased approach and close collaboration with multiple partners. This collaborative framework allowed construction to move forward while the airport remained fully operational, balancing progress with the needs of millions of passengers.

Phases 1–4: Arora Engineers partnered with HNTB to provide Construction Management (CM) services, helping oversee quality and delivery
Phases 5–8: Under HDR, Arora Engineers served as the lead MEP, Fire Protection, and Special Systems engineer, ensuring core building systems and passenger-facing technology were reliable, efficient, and future-ready.
Phases 9–12: Arora Engineers partnered with The Sheward Partnership, providing MEP and Special Systems design to carry the program forward with consistency and innovation.

Arora’s Impact

Across the phases, Arora’s contributions spanned design, engineering, and management services:

Mechanical, Electrical, Plumbing (MEP), Fire Protection, and Special Systems design
Construction Management and PMCM support
Procurement, bid reviews, RFIs, submittals, and close-out documentation
Quality control, stakeholder coordination, and compliance with Division of Aviation standards

Raising the Bar for Airports Everywhere

The PHL Restroom Renovation Program did more than upgrade facilities it redefined what airport restrooms could be. By blending modern technology with inclusive amenities and smart design, the program delivered spaces that are not only more functional, but also more welcoming for travelers of all abilities.

Arora Engineers was proud to play a key role across Phases 1–12, collaborating with HDR, The Sheward Partnership, and HNTB to bring PHL’s vision to life. Together, we helped create facilities that enhance comfort, efficiency, and inclusivity and set a new benchmark for passenger experience in airports nationwide.

Photos Courtesy of Philadelphia International Airport